Subject: Tech Support Candidate - Riya Arora
From: Riya Arora <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 25 May 2021 10:34:16 -0400

| | Tech Support Test

Name | Riya Arora
E-mail | [email-masked]
Phone Number | (91) 7015626955
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Panipat
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Ust global | Software Analyst | | 40000
Previous Employer 1 | Capgemini | Software engineer | 13 Dec, 2019 | 27000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Will try to open the website on another browser and on Incognito mode and see if we are using VPN or not(Will try without VPN)
Will see, if we can try to access it on the phone as well. Then I will try to ping the website and see if its giving the results.
Restart my machine in the end

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Will open settings
Tap the bluetooth icon and turn it on.
A list of available devices will appear, scan for the device which needs to be connected and will tap on it to connect

What according to you makes you a good candidate for customer service or technical support job?

I started my career 3 years back as a customer service level 1 support. Got an internal promotion after 6 months of working as a level 2 support.
I am a quick learner and well versed with technical support practical knowledge

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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