Subject: Tech Support Candidate - Louis Biju
From: Louis Biju <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 25 May 2021 10:05:42 -0400

| | Tech Support Test

Name | Louis Biju
E-mail | [email-masked]
Phone Number | (+91) 9962410957
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Ahmedabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Networking - basic
Autosys

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Empower Retirement | Software Developer | | 45000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Check the web address, Check Internet Connection, check router status,restart the router if not working, try connecting again

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Switch on the speaker and its Bluetooth
Go to the settings of the device you want to connect it to
Switch on Bluetooth
Find the speaker
pair the speaker
connect the speaker

What according to you makes you a good candidate for customer service or technical support job? | I have 2.5 years of experience in the production/technical support team as a software developer and prod supp as well as managing various other production support applications.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

| |