Subject: Tech Support Candidate - Hitesh Sharma
From: Hitesh Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 25 May 2021 09:26:53 -0400

| | Tech Support Test

Name | Hitesh Sharma
E-mail | [email-masked]
Phone Number | (+91) 9893929392
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | RATLAM
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Teleperformance | AM | Aug2020 | 32000
Previous Employer 1 | Wipro | CSA | Nov 2014 | 25000
Previous Employer 2 | Teleperformance | TL | Nov 2011 | 15000

In your past experience you have (select all that applies) | Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Click the first error, view all.
I ll Choose one of the pages or posts and click Fix This.
Than Go to the Meta tags.
Fill in your Meta Description.
Click Update.
Than Select one of the Errors and click Fix this=

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Swipe down from the top of the screen.
Touch and hold Bluetooth .
Tap Pair new device. Find Pair new device, check under "Available devices" or tap More. Refresh.
Need to Tap the name of the Bluetooth device we want to pair with device.
Follow any on-screen instructions.

What according to you makes you a good candidate for customer service or technical support job?

I have handled international customers via phone and e-mail support.

For US, Australia, china hence aware about thier culture response and accordingly able to interact continue without dead air while assistance been given on shared issues
Also I'm interested and passionate working in tech industry.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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