Subject: Trainer Candidate - Amit Chawla
From: Amit Chawla <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 25 May 2021 07:58:28 -0400

| | Tech Support Test

Name | Amit Chawla
E-mail | [email-masked]
Phone Number | (091) 8586872321
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Gurgaon

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | GAADIZO | Operations Manager | NA | 49350
Previous Employer 1 | Sato Argox India | Business Development Manager | June 2019 | 35000
Previous Employer 2 | LPS Group | PPC SALES | Dec 2018 | 23000

If Selected, how much time do you need to join? | Imm

Please briefly describe your work experience specifically in training?

Managing Team
Vendors Management
Business tie up
Customer escalation
Operations and sales

Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | Once it happened so there were many follow ups and initials to reach to and the team size was less, that day was the real challenge, i motivated the team and distributed the work according to skills and ability and while working for some extra hours at office we together completed the job.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Customer retention
Customer satisfaction and delight.
Happy customers and problem resolution.
Great customer service has compassion and empathy towards customer, remains calms with angry customer and ready to plead appology if any fault in service and able to retain customer while providing the solution.

What according to you makes you a good candidate for this position?

Good interpersonal skills.
Good at people dealing and management.
Ability to react circumstancesly.
Leadership skills
Ability to work independently and with team.
Postive attitude and leads from front motivating team. Go getter mindset.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

| |