Subject: New Reply Received - Problem with updates Club Pellikaan Amersfoort
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Tue, 25 May 2021 11:24:48 +0000

Hi Pritish Nandi,  The customer has responded to the ticket.  Problem with updates Club Pellikaan Amersfoort  Ticket comment <div dir="ltr">Thank you for your help! <div><br></div>
<div>Alles werkt weer</div>
<div>
<br><div><div dir="ltr" class="gmail_signature"><div dir="ltr"><div><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr">
<div>Met vriendelijke groet,</div>
<div><br></div>Marcel Karrenbelt<br>Fitness &amp; Groepsles manager<br><div><div>
<div style="color:rgb(34,34,34)"><font color="#000000"><img src="https://docs.google.com/uc?export=download&amp;id=1Q5D7eiTNjPAl9IBdWqU4STvgM7VZHZFZ&amp;revid=0B-3PXz_p01I6aXU3MVVmS045ZnpPUEY3eHNQNm5nWndScjdNPQ" width="200" height="89"></font></div>
<div style="color:rgb(34,34,34)"><font color="#000000"><span style="font-family:arial,helvetica,sans-serif">Club Pellikaan Amersfoort</span><font><br></font></font></div>
<div style="color:rgb(34,34,34)"><span style="font-family:arial,helvetica,sans-serif"><font color="#000000">De Brand 5</font></span></div>
<div style="color:rgb(34,34,34)"><span style="font-family:arial,helvetica,sans-serif"><font color="#000000">3823 LE Amersfoort</font></span></div>
<div style="color:rgb(34,34,34)"><span style="font-family:arial,helvetica,sans-serif"><font color="#000000">033 456 2982</font></span></div>
<div style="color:rgb(34,34,34)"><font color="#000000"><br></font></div>
<div style="color:rgb(34,34,34)"><font color="#000000"><a href="http://www.clubpellikaan.nl/" style="color:rgb(17,85,204)" target="_blank" rel="noreferrer">www.clubpellikaan.nl</a></font></div>
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<div dir="ltr" class="gmail_attr">Op ma 24 mei 2021 om 19:46 schreef Les Mills International &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;:<br>
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<div dir="ltr">Hi Pierre and Marcel,</div>
<div dir="ltr">​<br>
</div>
<div dir="ltr">This is a quick follow up email.</div>
<div dir="ltr">​<br>
</div>
<div dir="ltr">We can see that the virtual system is now working fine.</div>
<div dir="ltr">​<br>
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<div dir="ltr">We will close this ticket for now. Please contact us whenever you need our help.</div>
<div dir="ltr">​<br>
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<div dir="ltr">Kind regards,<br>Olesia<br>Customer Services<br>Les Mills Virtual App<br><br>Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4565" rel="noreferrer" target="_blank">https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4565</a>
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                          <blockquote>
                            On
                            Thu, 20 May at  6:29 PM
                            <span>,  Les Mills International &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;  wrote:
                            <div style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif;font-size:13px'>
<div dir="ltr">Hi ​Marcel,</div>
<div dir="ltr">​<br>
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<div dir="ltr">Thank you for sending the screenshot.</div>
<div dir="ltr">​<br>
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<div dir="ltr">It seems that you are referring to the expired classes for CXWORX in the scheduler. The reason why they are expired is that the name of the CXWORX program has been changed to LES MILLS CORE™.</div>
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<div dir="ltr">You can check the article here which explains about the change: <a href="https://lesmillsvirtualapp.freshdesk.com/en/support/solutions/articles/36000266838-cxworx-core" rel="noreferrer" target="_blank">https://lesmillsvirtualapp.freshdesk.com/en/support/solutions/articles/36000266838-cxworx-core</a>
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<div dir="ltr">​<br>
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<div dir="ltr">​You can reschedule those classes as Virtual Core from the scheduling options. Please see below:</div>
<div dir="ltr">​</div>
<div dir="ltr"><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwOTI5NjA5MDcsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.t1812xIImYpJutFHG4M-sPqjKSlG5WOEd_kNIdu6UNY" style="width: 413px"></div>
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<div dir="ltr">I hope this would resolve the issue you are having.</div>
<div dir="ltr"><br></div>
<div dir="ltr">Do let us know if have further issues with anything else.</div>
<div dir="ltr"><br></div>
<div dir="ltr">Best Regards,</div>
<div dir="ltr">Pritish </div>
<div dir="ltr">Customer Services</div>
<div dir="ltr">Les Mills Virtual App</div>
<br><br>Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4565" rel="noreferrer" target="_blank">https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4565</a><div></div>
<div dir="ltr"><div><br></div></div>
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                          <blockquote>
                            On
                            Wed, 19 May at  9:43 PM
                            <span>,  Marcel Karrenbelt &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;  wrote:
                            <div dir="ltr">Ik ben er achter. Ik moet deze handmatig opnieuwe in het rooster zetten:<div><br></div>
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<img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwOTI4Njc2NTYsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.egS7-YPv0mkt3_WDOh3SBnDuwnBJYnTg3ufaN3Lus3E" alt="image.png" width="562" height="316"><br><div><div dir="ltr"><div dir="ltr"><div><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr">
<div><br></div>
<div>Met vriendelijke groet,</div>
<div><br></div>Marcel Karrenbelt<br>Fitness &amp; Groepsles manager<br><div><div>
<div style="color:rgb(34,34,34)"><font color="#000000"><img src="https://docs.google.com/uc?export=download&amp;id=1Q5D7eiTNjPAl9IBdWqU4STvgM7VZHZFZ&amp;revid=0B-3PXz_p01I6aXU3MVVmS045ZnpPUEY3eHNQNm5nWndScjdNPQ" width="200" height="89"></font></div>
<div style="color:rgb(34,34,34)"><font color="#000000"><span style="font-family:arial,helvetica,sans-serif">Club Pellikaan Amersfoort</span><font><br></font></font></div>
<div style="color:rgb(34,34,34)"><span style="font-family:arial,helvetica,sans-serif"><font color="#000000">De Brand 5</font></span></div>
<div style="color:rgb(34,34,34)"><span style="font-family:arial,helvetica,sans-serif"><font color="#000000">3823 LE Amersfoort</font></span></div>
<div style="color:rgb(34,34,34)"><span style="font-family:arial,helvetica,sans-serif"><font color="#000000">033 456 2982</font></span></div>
<div style="color:rgb(34,34,34)"><font color="#000000"><br></font></div>
<div style="color:rgb(34,34,34)"><font color="#000000"><a href="http://www.clubpellikaan.nl/" style="color:rgb(17,85,204)" rel="noreferrer" target="_blank">www.clubpellikaan.nl</a></font></div>
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<div dir="ltr" class="gmail_attr">Op wo 19 mei 2021 om 10:41 schreef Marcel Karrenbelt &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt;:<br>
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<div dir="ltr">Hoi Pierre,<div><br></div>
<div>De beide ipads doen het en de lessen worden zichtbaar op de tv, maar nu hebben we nog steeds niet het probleem van de Core opgelost, deze les wordt niet weergeven in het lesrooster:</div>
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<img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwOTI4Njc2NTUsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.nLdiJxweLMqdbWUo8ru6tAiRRzWTnlW6bKMSKbJhaQQ" alt="image.png" width="562" height="316"><br><div><div dir="ltr"><div dir="ltr"><div><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr">
<div><br></div>
<div>Met vriendelijke groet,</div>
<div><br></div>Marcel Karrenbelt<br>Fitness &amp; Groepsles manager<br><div><div>
<div style="color:rgb(34,34,34)"><font color="#000000"><img src="https://docs.google.com/uc?export=download&amp;id=1Q5D7eiTNjPAl9IBdWqU4STvgM7VZHZFZ&amp;revid=0B-3PXz_p01I6aXU3MVVmS045ZnpPUEY3eHNQNm5nWndScjdNPQ" width="200" height="89"></font></div>
<div style="color:rgb(34,34,34)"><font color="#000000"><span style="font-family:arial,helvetica,sans-serif">Club Pellikaan Amersfoort</span><font><br></font></font></div>
<div style="color:rgb(34,34,34)"><span style="font-family:arial,helvetica,sans-serif"><font color="#000000">De Brand 5</font></span></div>
<div style="color:rgb(34,34,34)"><span style="font-family:arial,helvetica,sans-serif"><font color="#000000">3823 LE Amersfoort</font></span></div>
<div style="color:rgb(34,34,34)"><span style="font-family:arial,helvetica,sans-serif"><font color="#000000">033 456 2982</font></span></div>
<div style="color:rgb(34,34,34)"><font color="#000000"><br></font></div>
<div style="color:rgb(34,34,34)"><font color="#000000"><a href="http://www.clubpellikaan.nl/" style="color:rgb(17,85,204)" rel="noreferrer" target="_blank">www.clubpellikaan.nl</a></font></div>
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<br><div class="gmail_quote">
<div dir="ltr" class="gmail_attr">Op di 18 mei 2021 om 16:40 schreef Les Mills International &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt;:<br>
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<div dir="ltr">Hi Pierre,</div>
<div><br></div>
<div dir="ltr">Thank you for your quick response.</div>
<div dir="ltr">​<br>
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<div dir="ltr">Please ask Club to follow the link below to resolve the issue:</div>
<div><br></div>
<div dir="ltr"><a href="https://lesmillsvirtualapp.freshdesk.com/en/support/solutions/articles/36000195633-i-m-experiencing-app-issues-what-are-my-initial-troubleshooting-steps-" rel="noreferrer" target="_blank">https://lesmillsvirtualapp.freshdesk.com/en/support/solutions/articles/36000195633-i-m-experiencing-app-issues-what-are-my-initial-troubleshooting-steps-</a></div>
<div><br></div>
<div dir="ltr">Please let us know how it goes.</div>
<div dir="ltr">
<br>Kind regards,<br>Olesia<br>Customer Services<br>Les Mills Virtual App</div>
<div dir="ltr">
<br>Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4565" rel="noreferrer" target="_blank">https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4565</a>
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                          <blockquote>
                            On
                            Wed, 19 May at  2:55 AM
                            <span>,  Pierre Tromp &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt;  wrote:
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<div class="MsoNormal"><span lang="EN-US">Hi Olesia,</span></div>
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<div class="MsoNormal"><span lang="EN-US">Thanks for your help.</span></div>
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<div class="MsoNormal"><span lang="EN-US">I forwarded your suggestions to this club.</span></div>
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<div class="MsoNormal"><span lang="EN-US">He immediately tried this and just replied to me that the diagnostics didn’t detect any problem. Still the same issue is not solved. Any other ideas?</span></div>
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<div class="MsoNormal"><span lang="EN-US">You are allowed to contact them directly via
<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a> please CC me.</span></div>
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<span lang="EN-US">Best regards,<br>
<br>
</span><a href="http://www.lesmills.nl/" rel="noreferrer" target="_blank"><span style="text-decoration:none"><img width="200" height="26" style="width: 2.0833in; height: 0.2708in" id="gmail-m_-9143376604754714397gmail-m_-1192562823227105655gmail-m_-8422118122458012000_x0000_i1036" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwOTI3OTIwMjEsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.HIvZ9jG8-TQwvoAyKdbRNGbFhilyXU9NJE4N85KQu-s"></span></a><span lang="EN-US"><br>
<br>
<b>Pierre Tromp</b><br>
<i>Club Performance Coördinator</i><br>
</span><a href="https://www.facebook.com/LesMillsNetherlandsBelgium" rel="noreferrer" target="_blank"><span style="text-decoration:none"><img width="24" height="24" style="width: 0.25in; height: 0.25in" id="gmail-m_-9143376604754714397gmail-m_-1192562823227105655gmail-m_-8422118122458012000_x0000_i1035" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwOTI3OTIwMjMsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.HNxuY7mW8I54wGhgfOkX0xc0UIK7aHS3PhGHUlDF3i8"></span></a><span lang="EN-US"> 
</span><a href="https://www.instagram.com/lesmillsnlbe" rel="noreferrer" target="_blank"><span style="text-decoration:none"><img width="24" height="24" style="width: 0.25in; height: 0.25in" id="gmail-m_-9143376604754714397gmail-m_-1192562823227105655gmail-m_-8422118122458012000_x0000_i1034" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwOTI3OTIwMjQsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.uYqPwTcgCAlli39cdRXXhDYNQuySykoViXerXwmfcOQ"></span></a><span lang="EN-US"> 
</span><a href="https://www.linkedin.com/company/hdd-group-les-mills" rel="noreferrer" target="_blank"><span style="text-decoration:none"><img width="24" height="24" style="width: 0.25in; height: 0.25in" id="gmail-m_-9143376604754714397gmail-m_-1192562823227105655gmail-m_-8422118122458012000_x0000_i1033" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwOTI3OTIwMjYsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.P40_c1Uw9be6YjwPU4NWF6IxbzkWPRN0ZGAb2qsPCQQ"></span></a><span lang="EN-US"><br>
<br>
Elzenweg 37<br>
5144 MB Waalwijk<br>
The Netherlands<br>
Web: </span><a href="http://www.lesmills.nl" rel="noreferrer" target="_blank"><span lang="EN-US">www.lesmills.nl</span></a><span lang="EN-US"><br>
<br>
</span><img width="227" height="25" style="width: 2.3645in; height: 0.2604in" id="gmail-m_-9143376604754714397gmail-m_-1192562823227105655gmail-m_-8422118122458012000_x0000_i1032" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwOTI3OTIwMjcsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.XUmObAyfZps53akmI8CKrrNwU1jd6OEWTL6s7uM6uR0"><span lang="EN-US"><br>
</span><a href="https://contact.lesmills.com/why_grit" rel="noreferrer" target="_blank"><span style="text-decoration:none"><img width="650" height="150" style="width: 6.7708in; height: 1.5625in" id="gmail-m_-9143376604754714397gmail-m_-1192562823227105655gmail-m_-8422118122458012000_x0000_i1031" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwOTI3OTIwMjgsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.X2JAycsbOnahGHB2X8CNHjMls36D2iBY_-M88jxPMJQ"></span></a><span lang="EN-US"></span>
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  https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4565