Subject: Tech Support Candidate - VIKASH KUMAR
From: VIKASH KUMAR <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 25 May 2021 06:16:42 -0400

| | Tech Support Test

Name | VIKASH KUMAR
E-mail | [email-masked]
Phone Number | (91) 9540013337
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | South
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Indorama synthetics India LTD. | IT Executive | Still working | 28000
Previous Employer 1 | Progressive Infotech PVT. LTD. | System Admin | Sep 2018 | 18000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step:-
1 Check internet is working in user computer.
2 check lan or WiFi connectivity.
3 Check browser address is ok or not.
4 If any blocking with proxy or firewall.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Steps:-
1 Power on the lutooth Spaeker.
2 On the bluttooth of your mobile.
3 Pair or connect the speaker with mobile.

What according to you makes you a good candidate for customer service or technical support job? | Its all about your attitude in addition to your academic qualification, like you should be soft spoken, good listener, problem solver, helpful, team builder and know how to engage the people well.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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