Subject: Tech Support Candidate - Ashish Singh
From: Ashish Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 25 May 2021 05:49:49 -0400

| | Tech Support Test

Name | Ashish Singh
E-mail | [email-masked]
Phone Number | (+91) 7303293122
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
MacOS
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Wipro | Executive | 31 may | 25000
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First, check the internet connection then I will open the browser settings to clear history and caches. Then refresh the browser and try again. Still issue persist then close the browser and reopen the browser.
Otherwise try with different browser to check,  is the website working fine?
If there is no server error of the website then reboot the computer.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1- Turn on Bluetooth of the computer.
2- Enable the Bluetooth of the speaker.
3- Select your Bluetooth speaker in the available devices of the computer.
4- Pairing will start
5- computer will show message "Device connected"

What according to you makes you a good candidate for customer service or technical support job? | I am tech savy and have desired experience for this profile.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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