Subject: Tech Support Candidate - Kunal Kumar
From: Kunal Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 25 May 2021 04:59:09 -0400

| | Tech Support Test

Name | Kunal Kumar
E-mail | [email-masked]
Phone Number | (91) 7482872435
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | New Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Speakers & Audio
VoIP
Sql,

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Paytm payment bank | Tech support engineer | 5/10/2018 | 3.6
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step 1:- Go to the browser like Chrome/ Mozilla/ or internet explorer icon on computer screen.
Step 2:- click on url search box and type
" www.ndtv.com" , if it state errors then ,
Step 3:- Go to network and sharing setting in computer,  check the internet connection map , is it connected with local network? If not , click on troubleshooting option and run to get error type , error type details open on screen,  read it and rectify it by fixing Lan cable should be properly inserted.
Step 5:- again run the url , the website will open on your screen.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step1:- switch on the speaker and it's Bluetooth button.
Step 2: open Bluetooth of your mobile phone.
Step 3 :- search for new device
Step 4 :- new device search will appear click on it and Bluetooth will connect by popping sound (sound may differ for different speakers)
Step 5:- Now enjoy the music 🎶

What according to you makes you a good candidate for customer service or technical support job? | My confidence in problem handling capabilities , my communication skills,  satisfaction of customers.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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