Subject: Tech Support Candidate - Abhishek Tiwari
From: Abhishek Tiwari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 25 May 2021 04:33:03 -0400

| | Tech Support Test

Name | Abhishek Tiwari
E-mail | [email-masked]
Phone Number | (+91) 9598662254
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Varanasi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Sunbeam Academy | IT Support Engineer | NA | 12000
Previous Employer 1 | Nokia Care | Technical Support | NA | 10000
Previous Employer 2 | Mangalam Overseas Exports | System Admin | NA | 9000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First I will check what error is coming after I will check the internet connection, After that I will check the LAN cable to see the cable is connected properly.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. First, turn on the Bluetooth device.
2. Turn on phone's bluetooth.
3. Will pairing when the Bluetooth device shows in the phone.
4. After this the device will be connected to the phone.

What according to you makes you a good candidate for customer service or technical support job? | I think I can give good technical facilities to the customers.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

| |