Subject: Tech Support Candidate - Simran Dhawan
From: Simran Dhawan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 25 May 2021 04:32:49 -0400

| | Tech Support Test

Name | Simran Dhawan
E-mail | [email-masked]
Phone Number | (91) 8860327101
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Vasundhara Ghaziabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Sakshan | Bpo | 1/01/2021 | 18000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Yes

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Go to bluethooth and open
Or go to setting then go to bluethooth and open it

What according to you makes you a good candidate for customer service or technical support job?

They should have patience to handle the another person
Have good communication skills

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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