Subject: Tech Support Candidate - Akshay Agrawal
From: Akshay Agrawal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 25 May 2021 04:25:37 -0400

| | Tech Support Test

Name | Akshay Agrawal
E-mail | [email-masked]
Phone Number | (+91) 7976663073
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Ajmer(Rajasthan)
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Itcons e-solution pvt Ltd | It support engineer | Currently working | 18000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First I find what a error show on screen after that I deleted a cache and cookies and restart a browser and check website is open or not. Web site not opened I checked a Internet connection and firewall issue check after that device is restart.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Go to Bluetooth option then Bluetooth both device is on and check name show near Bluetooth device press show Bluetooth device name and pair both devices and devices is connected
What according to you makes you a good candidate for customer service or technical support job? | I am working in last 3 years work in Client based location and I think manage all customer very smartly and solve issue asap smoothly without delay
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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