Subject: Tech Support Candidate - Sangam Tiwari
From: Sangam Tiwari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 25 May 2021 04:13:38 -0400

| | Tech Support Test

Name | Sangam Tiwari
E-mail | [email-masked]
Phone Number | (+91) 9899623548
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Teleone | Desktop Support | December 2015 |
Previous Employer 1 | Itess | Desktop Support | Jan 2019 |
Previous Employer 2 | Excellent | Desktop Support | March 2021 |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Frist of all try to use Google.com if google working fine the no issue with the Internet
Delete the browser history

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Tourn on Bluetooth both and connect
What according to you makes you a good candidate for customer service or technical support job? | Customer Satisfaction
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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