Subject: Tech Support Candidate - Raghwendra Pratap Singh
From: Raghwendra Pratap Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 25 May 2021 02:44:04 -0400

| | Tech Support Test

Name | Raghwendra Pratap Singh
E-mail | [email-masked]
Phone Number | (201301) 7019938694
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida Sector 22
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Henry Harvin Education | Customer Support Executive | 24th May 2021 | 16500
Previous Employer 1 | TechMahindra | Customer Support Executive | 6 November 2020 | 13700
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1: Need to check internet connection
2: Need to clear cache & cookies of browser
3: Need to check in another browser
4: Need to coordinate with Site Host

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1: Need to on Bluetooth features of both the devices
2: Need to search Bluetooth speaker name is Mobile Phone
3: Once show speaker name in mobile phone tape on speaker name to pair the devices
4: once paired the devices both devices will be connected

What according to you makes you a good candidate for customer service or technical support job?

I have patient, active listening & problem solving skills.
I have 1.8 year of experience in customer service
My educational background is technical and i have done CCNA certification

On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |