Subject: Tech Support Candidate - Shridhar Rudragoud
From: Shridhar Rudragoud <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 24 May 2021 16:09:10 -0400

| | Tech Support Test

Name | Shridhar Rudragoud
E-mail | [email-masked]
Phone Number | (91) 9175842442
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | sector 17,gurugram
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Vijay Fashion offset | customer support specialist | April 2021 | 26k
Previous Employer 2 | IGT solutions (indigo airlines ) | process associate | February 2020 | 15k

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. check  for  proper internet connection (wifi connection, optical cable connection , data  ).
2.Advanced options(if internet is fine ,you can see advanced option on offline page click on it and proceed  for unsafe method )
3.firewall (if connected to firewall  give website permission to access  or turn off firewall)
4.vpn (if connected to vpn kindly disconnect )

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Swipe down from the top of the screen.
2.Touch and hold Bluetooth .
3.Tap Pair new device. If you don't find Pair new device, check under "Available devices" or tap More. Refresh.
4.Tap the name of the Bluetooth device you want to pair with your device.
5.Tap on pair button if password is  required check on device box or try default password (0000,1234)

What according to you makes you a good candidate for customer service or technical support job?

"Customer First" is a mantra for any Organization to succeed in its business. I follow this mantra.  Being responsive with positive attitude, taking accountability & ownership, understanding Customer issues as a partner and providing proactive cost effective and best solutions towards the problems before the Customer realizes would definitely differentiate you from others.

And by last two years have worked on each skill over and over again to be best in it . with experience in airline I understand value of time and authority, empathy in conversation and by experience on tech  fashion I have understanding of human emotion going throughout the conversation the trigger points for a friendly yet professional two way problem to solution conversation  .

Plus I myself am an a tech savvy person with understanding of hardware  electronics of integrated chips to programming terms of devices .
My education is in field of electronics and telecommunications so any technical troubleshooting is much easier to solve and understand with minimal input on issue.
And in last I consider myself as a team player with two years of experience who would love to share  experience and knowledge and gain same in return  .

On a scale of 1 - 5 please rate your fluency in spoken English | 5

| |