Subject: Tech Support Candidate - vibhav krishna
From: vibhav krishna <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 24 May 2021 08:10:26 -0400

| | Tech Support Test

Name | vibhav krishna
E-mail | [email-masked]
Phone Number | (91) 7001165110
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | noida
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Linux
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | na | na | na |
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Restart the device
Before you restart or shut down your device, make sure to save all necessary work to prevent data loss.
2.Make Sure the Internet Connection Works
Open your browser. In the address bar at the top, type in , then push Enter or Return.
Make sure search results load properly.
3.Check if the Website is Down for Everybody or Just Me
Open your preferred browser, and visita website checker page, such as "Down for Everyone or Just Me".

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Switch on the bluetooth of both the device
2 Go to the bluetooth menu > select the speaker>click on pair(for the first time)> connect

What according to you makes you a good candidate for customer service or technical support job?

I am good for technical support job because i have skill set favorable for this profile. I am good in trouble shooting and like to help people resole their queries.
I am pretty much interest in learning new technologies and issues related to it so that i can help in that manner. Support profile is where you help customers resolve technical issues related to device, system, software, hardwares and accessories. So think i am good knowledge about devices and technologies used in them. I good problem solving abilities and multi tasking that is most important skill for this profile.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

| |