Subject: Tech Support Candidate - neha parveen
From: neha parveen <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 24 May 2021 05:38:10 -0400

| | Tech Support Test

Name | neha parveen
E-mail | [email-masked]
Phone Number | (91) 97118371167
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Rajouri Garden,West delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
MacOS
Networking - advance
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Spicejet | Cabin Crew | working | 45,000
Previous Employer 1 | Concentrix daksh pvt. ltd | senior technical advisor | 9 december 2018 | 30,000
Previous Employer 2 | Vijay sales | Customer Care Executive | November 2014 | 9,500

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will inform my senior just to keep them in loop and will try to look for a solution available online to solve the issue within my power and if still not resolved then i will log a complaint with IT department.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Turn on bluetooth button on speaker and will open settings in my phone turn on bluetooth and wait my phone to detect bluetooth as soon as i see the name of bluetooth in my mobile i will tap to connect it.
What according to you makes you a good candidate for customer service or technical support job? | i have been working in this industry with different names such as customer care executive, senior technical advisor, guest relation executive and flight attendant  everywhere as i am being called were different but helping people with their problems they are facing was always the top of my work checklist hence i have the knack of resolving issues of customers hence i believe i am the most suitable candidate for this job.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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