Subject: Tech Support Candidate - Mohammed Abdullah Alhamzi
From: Mohammed Abdullah Alhamzi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 24 May 2021 05:08:27 -0400

| | Tech Support Test

Name | Mohammed Abdullah Alhamzi
E-mail | [email-masked]
Phone Number | (0091) 8074918735
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Shree homes A-117, new Ashok Nagar ,delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | SVCET | Computer Operator | 30/04/2021 | 29
Previous Employer 2 | Amazon | Live chatt Customer Support | 15/06/2020 | 33

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

There are many ways to predict where the issue can be when there is an error of accessing the website.

Firstly I will see the spelling of the link, if there is a mistake while writing the Link.

After that, I am going to check the Internet Connectivity. And if that does not work I will try and enter a different Website to see if the problem is from the the Website Server or from my end.
I can also try to access the Website from browser or from my phone . To understand the nature of the issue.

Finally i can try by restarting the browser and see if the issue is solved. If not Restarting the PC.

The above step can solve the access of the website if the problem is originated from our end and not the Server end.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

لكي اتمكن من استخدام سماعات البلوتوث، كل ماعلي فعله هو مسك التلفون والسماعات واتخاذ الخطوات التالية.

اولاً: الذهاب الئ قائمة الاعدادات في التلفون ثم الظغط علئ "عام" والذهاب الئ اعدادات بلوتوث.
ثانياً: تشغيل البلوتوث علئ الهاتف في حالة كونه متوقفاً. وتشغيل السماعات في نفس الوقت.
ثالثًا: الظغط علئ خيار البحث عن اجهز بلوتوث قريبة. ومن ثم الظغط علئ اسم السماعات من قائمة الأجهزة عند العقور عليها.
رابعًا: يتطلّب الاقتران بعض الاجهزة مع الهاتف إدخال كلمة السر، وادخال كلمة السر في حال توفرها. ويمكن أيضا الحصول علئ كلمة السر ضمن ملحقات السماعة.

What according to you makes you a good candidate for customer service or technical support job?

لان لي مهاراتي الشخصية تمكني من التأهل لهذا المهنه مثل " مهارات التواصل الجيد ولي القدرة علئ انشاء اصدقاء جدد. وانا أيضا مستمع جيدًا، مؤنس، ودود، احب مساعدة الناس ولدي القدرة علئ العمل في فريق العمل.
أنا شخص منظم، وشخص يمكن الاعتماد عليها، والهدوء، ولدي القدرة علئ العمل تخت الضغط، والقدرة علئ حل المشاكل.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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