Subject: Trainer Candidate - Deep Gaurav
From: Deep Gaurav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 24 May 2021 04:25:23 -0400

| | Tech Support Test

Name | Deep Gaurav
E-mail | [email-masked]
Phone Number | (+91) 8860638391
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Supertech Eco Village 2, Sector 16B

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Djt Corporation & Investment | Manager Quality Assurance | 4 April 2021 | 87516
Previous Employer 1 | Oriens Info World | Quality and Training Manager | 31st August 2019 | 75786
Previous Employer 2 | Policy Bazaar.com | Assistant Manager | 19th Jan 2019 | 67415

If Selected, how much time do you need to join? | Immediately

Please briefly describe your work experience specifically in training?

1. Preparing the Training Gantt
3. Prepare the Training module specific to Gantt
3. Provide training basis product and services
4. Conduct soft skills training
5. Ensuring Agreed Throughput target met
6. Assisting in certification
7. Refresher training

Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | One of the toughest aspects faced while managing a team was to be able to articulate your vision for your team, your philosophy for how everyone should work together to achieve the common goals. As there was a huge change in policy and process of operating. Almost 645 Trainees were required to be trained virtually and the trainers were disatiesfied. Morally boosting team members and aligning them with vision to succed helped us to successdully delivee the training programe.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Conceptually, the main difference between providing “good” customer service and delivering “great” customer service is that, in the former, you are probably only barely keeping your customers satisfied; while in the latter, you are not only keeping them satisfied – you are also keeping them loyal
What according to you makes you a good candidate for this position? | In particular, my Quality and training skills with a managerial experience make me an ideal candidate for the position. Where I have managed a team of 10 QA's and trainers. Successfully delivered more than 45 batches with 85% throughput, Assisted team with Refreshers to bridge the gaps identified during quality audits.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

| |