Subject: Tech Support Candidate - Shubham kumar Mishra
From: Shubham kumar Mishra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 24 May 2021 04:05:14 -0400

| | Tech Support Test

Name | Shubham kumar Mishra
E-mail | [email-masked]
Phone Number | (91) 8931850220
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | New ashok nagar dephi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | ienergizer | Senior engineer | January 2021 | 20000
Previous Employer 1 | Associated takeaway pvt ltd | Chief technical officer | January 2018 | 18000
Previous Employer 2 | Digicall paytm process | Junior engineer | Januery 2016 | 15000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First, let's figure out where the problem is
1- Open a new tab and check to see if you can load another website like google.com or mozilla.org.

If you can open another site, skip down to The problem only happens with certain websites.
If you can't open another site, continue on to the next step.

2- Launch another browser, like Internet Explorer, and try to open the site you were having problems with.
If the site works in another browser, see The problem only happens in Firefox.
If the site doesn't work in another browser, check out The problem happens in all web browsers.

The problem only happens with certain websites
If you see any of these error messages, it might just be a problem with Firefox's cache:

The connection was interrupted
The connection was reset
The connection has timed out
Try clearing Firefox's cookies and cache
Do these steps and then reload the website you're having trouble with.

Click the Library button 57 library icon on your toolbar. (If you don't see it there, click the menu button fx57menu then click Library.)
Click History and select Clear Recent History….
In the Time Range to clear: drop-down, select Everything.
Below the drop-down menu, select both Cookies and Cache. Make sure other items you want to keep are not selected.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

The process of pairing a Bluetooth speaker with an iPhone only needs to happen once. Once a Bluetooth speaker is successfully paired to an iPhone, it should automatically connect each time it's powered on.

Place the Bluetooth device in pairing mode.

On the iPhone, open the Settings app.

Select Bluetooth.

Ensure Bluetooth functionality is switched on. If the Bluetooth toggle switch is green, Bluetooth is enabled, and nothing needs to be changed. If not, select the toggle to turn on Bluetooth.

Scroll down to Other Devices and look for the Bluetooth speaker on the list. Be patient, as it may take a moment to show up.

Make sure the Bluetooth speaker is in pairing mode during this time.

When the speaker appears, select the device name to connect. It takes a few seconds for the two devices to pair. When done, the status updates to Connected on the screen.

What according to you makes you a good candidate for customer service or technical support job? | Good customer service means having a thorough knowledge of your inventory, experience with your products, and being able to help customers make the best choices for them.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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