Subject: Tech Support Candidate - Sharookh Shakil
From: Sharookh Shakil <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 24 May 2021 03:36:51 -0400

| | Tech Support Test

Name | Sharookh Shakil
E-mail | [email-masked]
Phone Number | (226002) 9810892337
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Lucknow
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Concentrix | Tech advisor 1 | 1st March,2021 | 25k
Previous Employer 1 | Hdfc Ergo | Claim officer executive | 28th August,2021 | 18k
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

. Basic troubleshooting of network,
.need to check net connection is proper or not by handling another site
.if network is working fine that means may be issue with web site link
.need to recheck the link.
.If link is ohk that means issue with domain , it is not allowing the access of particular site.
.need to change domain or close vpn or remove fire wall.. we can access now

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Open mobile bluetooth,
Power on the speaker,
Make sure no other device connected with ur mobile.
Go on bluetooth settings ,
Pair the speaker and mobile via bluetooth.
Now use it and enjoy the music

What according to you makes you a good candidate for customer service or technical support job? | Technical part we can easily learn from our trainers in any of firm. But more important is teh way of handling escalation.. u should know the ways how to deal with escalated or dissatisfied customer nd make thm deescalate I am not so gud in tech part, but gave my 110% to deescalate a client or cx with proper support as per Tat
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |