Subject: Trainer Candidate - Vishnu Bhagour
From: Vishnu Bhagour <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 24 May 2021 02:47:14 -0400

| | Tech Support Test

Name | Vishnu Bhagour
E-mail | [email-masked]
Phone Number | (+91) 9958890660
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Delhi

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Deviram Restaurants Pvt.Ltd | G.M Operations & Sales | May 2020 | 72000
Previous Employer 1 | Hotel Radisson Blu Delhi | Sr. Manager | Nov. 2017 | 53000
Previous Employer 2 | Hotel Hilton Graden Inn | Executive | nov. 2010 | 14000

If Selected, how much time do you need to join? | Immediately

Please briefly describe your work experience specifically in training?

A seasoned hospitality professional with over 10 years of experience in Hotel Operation and sales.
Have handled the teams and responsible for their trainings and overall performance.

Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | The most challenging situation was with my last organization As G.M where maximum team members were untrained and ownership wants the launch of new Flagship restaurant and Cloud kitchen within a week where making SOPs and execution and as i believe in building a team, each member of team should be clear on their role know where they fit in and fell as though they can depend on each other so it is very important to have trained team to delegate responsibility an  authority, But i worked hard with the team and we deliver as expected by management.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Their is a very thin line between good and great.
Just meeting the requirement completely is good customer service but meeting and exceeding the expectations and delighting the customer is Great.

What according to you makes you a good candidate for this position? | My experience and skill set make me Great candidate for the position.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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