Subject: Trainer Candidate - Ramavathi Radhakrishnan
From: Ramavathi Radhakrishnan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 24 May 2021 02:37:14 -0400

| | Tech Support Test

Name | Ramavathi Radhakrishnan
E-mail | [email-masked]
Phone Number | (080) 9902167918
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Bangalore Karnataka

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | First advantage | Regional quality lead | Working | 75000
Previous Employer 1 | Sitel | Quality profile | Apr 2014 | 35000
Previous Employer 2 | 24/7 | Customer support | Mar 2007 | 15000

If Selected, how much time do you need to join? | 30days
Please briefly describe your work experience specifically in training? | Trained while I was taking care of quality.
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | Nothing so far

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Going that extra mile.
Understanding the customer and providing service.
A "No" can't be told with a smile.

What according to you makes you a good candidate for this position?

Presences of mind.
Experience in handling the situation.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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