Subject: Tech Support Candidate - Abhishek Bhatt
From: Abhishek Bhatt <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 23 May 2021 23:20:47 -0400

| | Tech Support Test

Name | Abhishek Bhatt
E-mail | [email-masked]
Phone Number | (+91) 8948082722
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Ienergizer IT services Pvt Ltd | Senior customer support executive | Working | 31000
Previous Employer 1 | Niftel communication Pvt Ltd | Financial advisor | 2019 | 22000
Previous Employer 2 | Domain HR solutions | HR | 2016 | 15000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

* Free up the RAM by closing other open programs
* Restart the software
* Shutdown and restart the computer
* Undo the recent hardware and software change made
*Uninstall the software and then restart it.
*Look for software patch
*Scan for viruses and malware
*Bootup in safe mode.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

* Open the Bluetooth for both the devices
*Open Bluetooth settings in phone and connect the bluetooth speaker

What according to you makes you a good candidate for customer service or technical support job?

Know that's how to tackle the irritated customer and provide them a best resolution for their problems
Sympathize and empathize the customer
Maintain the trust
Retaining the customers

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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