Subject: English Language Test - Ankit Pandey
From: Ankit Pandey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 23 May 2021 04:20:21 -0400

| | Foreign Language Screening Test

Name | Ankit Pandey    /  (011) 9971272737    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer,

Greetings!

We would like to inform you that we tried to deliver your order to your given address but unfortunately the address was incorrect hence the order is returned.

We request you to please provide us with the correct address so that we can reattempt the delivery of your order.

We remain at your disposal for all questions or clarification.

We wish you a good day ahead.

Warm Regards,
Xyz

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,

Thanks for contacting Homebox team !

We are extremely sorry to hear that the cabinet you have bought from us has too many scratches on it, we would like to assure you that we will certainly help you in this case and our concerned team will collect the cabinet from your home to verify the product and a replacement or refund will be initiated accordingly. We will keep you posted regarding the date on which the cabinet will be picked up from your home.

We once again apologize for the inconvenience caused to you.

Thanks for choosing Homebox as your shopping partner.

We wish you a wonderful day ahead.

Warm Regards,

Homebox Team

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