Subject: Trainer Candidate - Ankita Gupta
From: Ankita Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 22 May 2021 08:27:23 -0400

| | Tech Support Test

Name | Ankita Gupta
E-mail | [email-masked]
Phone Number | (+91) 7042689899
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | New Delhi

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | BC Management Services Pvt Ltd | CSAT analyst | 15 June 2021 | 72000
Previous Employer 1 | Manik IT | Sr.Manager-Customer Success | 17 Nov 2015 | 43000
Previous Employer 2 | Samsung | VOC analyst | 20 Jan 2015 | 28000

If Selected, how much time do you need to join? | 20 days

Please briefly describe your work experience specifically in training?

Customer relationship.management, I had conducted the training for stakeholders globally in my organisation for O365 suite of application.
In my previous organization I used to train stakeholders for Saas products

Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes

Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team.

While managing a team the most difficult situation I have faced is conflict of colleagues over an escalation fr stakeholder/client.

It was so intense that it threatened to disrupt the services offered to the client amd we.were on the verge of loosing that stakeholder. I had to personally contact the stakeholder and understand tbe reason for escalation .then post providing the desired solution handle the team by providing the right guidance and actions to be taken so.that such a situation doesn't happen in future

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service is providing the services yo the customers but great service ia creating value for the customer above and beyond the services.we can do that by understanding customers needs.and catering to.it efficiently
What according to you makes you a good candidate for this position? | My vast experience not only in customer service , team handling and escalation management but also in trainings makes me a good candidate. Along with that I have the zeal to work.in customer service and make a difference. I also hold experience in nt which I have effectively used.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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