Subject: Tech Support Candidate - Papendra Kumar
From: Papendra Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 22 May 2021 07:15:09 -0400

| | Tech Support Test

Name | Papendra Kumar
E-mail | [email-masked]
Phone Number | (91) 9821092338
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida sector 66
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Find the real issue whether it is from network side or not.
2. Check the hardware connection and wifi connections.
3. Use IP configurations.
4. Perform a DNS check and review all the database and perform the operation then.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Go to settings in mobile phone and tap the bluetooth option.
2. Turn on bluetooth option of mobile phone as well as speaker.
3. Search for the bluetooth speaker device and get them paired.

What according to you makes you a good candidate for customer service or technical support job? | I have good analytical and problem solving skills. I have very compassionate attitude towards people and I am a good listener which help me to understand customer's problem and provide them effective resolution.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

| |