Subject: Trainer Candidate - Amit sehgal
From: Amit sehgal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 22 May 2021 01:59:05 -0400

| | Tech Support Test

Name | Amit sehgal
E-mail | [email-masked]
Phone Number | (91) 7827724966
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Delhi

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Teleminds | TL | | 42000
Previous Employer 1 | Barclays | Team Support | Sep2019 | 37000
Previous Employer 2 | Jetairways | Cabincrew | July2013 | 85000

If Selected, how much time do you need to join? | Immediate
Please briefly describe your work experience specifically in training? | I have been handling teams for a longtime now, n my Kra primarily includes Training Call Audits, on regular basis.
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes

Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team.

Well currently with wfh scenario keeping a track on the team member has been little challenging with power cuts internet isseus and rest...
However there is always a solution to every problem so with small tricks and tips ,it becomes possible.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Thin line between both is delivering without being asked for, or exceeding the expectations of the customer.
What according to you makes you a good candidate for this position? | Someone who thoroughly understands Customer Experience not only Customer service,  someone that knows how to impart this in every individual so that every call can become an EXPERIENCE for the customer...
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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