Subject: Trainer Candidate - Pradeep Kumar
From: Pradeep Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 21 May 2021 12:40:56 -0400

| | Tech Support Test

Name | Pradeep Kumar
E-mail | [email-masked]
Phone Number | (110094) 9990274775
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Delhi

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Norfrost | Service engineer & trainer | March 2020 | 25k
Previous Employer 1 | Kent RO system Ltd | Service engineer | Dec 2019 | 18 to 20 k
Previous Employer 2 | Aqua conica | Service & sales executive | Feb 2014 | 15 to 18 k

If Selected, how much time do you need to join? | Immediately

Please briefly describe your work experience specifically in training?

10 years experience in costomer service for water industries,,and water dispenser ,,,
Training provide for service Centres ,,,,

Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | Xyz
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Timely service provid for costumer and his work done smartly ,,,,no argument of costumers,,,
What according to you makes you a good candidate for this position? | Timely and honestly working
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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