Subject: Tech Support Candidate - PARAS KUMAR SAHNI
From: PARAS KUMAR SAHNI <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 21 May 2021 11:39:10 -0400

| | Tech Support Test

Name | PARAS KUMAR SAHNI
E-mail | [email-masked]
Phone Number | (63078) 9835416100
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | samastipur
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Genpact India Pvt ltd | Technical Associate | 30 june | 35000
Previous Employer 1 | Microland limited | Sr. Engineer | 14 December q | 22000
Previous Employer 2 | Progressive infovision private limited | Technical support engineer | 4 august | 11000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

We can do the troubleshooting as per below steps:-
Check the internet connectivity
Check AV updation
Check the time zone
Check physical wiring which is connected to the system
Check the browser and application updation
Add those URL to ssl and internet options

Please list the steps to connect a Bluetooth speaker to your mobile phone.

The the proper connectivity in both systems
Check the correct MAC addressed is connected with phones
Check the updation
Restart the both systems once

What according to you makes you a good candidate for customer service or technical support job? | Get a positive feedback and satisfaction from customer which is served by and client company
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |