Subject: Tech Support Candidate - Pradeep Aswal
From: Pradeep Aswal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 21 May 2021 09:52:24 -0400

| | Tech Support Test

Name | Pradeep Aswal
E-mail | [email-masked]
Phone Number | (91) 8826873400
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Faridabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
Workspace one Airwatch UAM console admin

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Fortee solution Pvt. Ltd. | Desktop support | 25/06/2021 | 20000
Previous Employer 1 | Fortee solution pvt. Ltd. | Desktop support | 31/08/2020 | 18000
Previous Employer 2 | Chambal Fertilizers and chemicals limited | IT SUPPORT | 28/02/2018 | 15000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1) We will check whether the website is working in other system if it is working the  we will clear the browser cache. If still issue persist then same we will check with firewall team for the requested website access allow to the user if the website access not allowed from the firewall end then follow ITIL process for access grant to the user.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | First we will check the Bluetooth driver installed or not. If it is not install the  download the Bluetooth driver from OEM support website and install it, now it will shown on show hidden icons then click on Bluetooth icon and Bluetooth interface is open and then pair with the device and now device will successfully connect
What according to you makes you a good candidate for customer service or technical support job? | As per mine opinion it is technical Support
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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