Subject: Trainer Candidate - Gourav Samson
From: Gourav Samson <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 21 May 2021 08:49:08 -0400

| | Tech Support Test

Name | Gourav Samson
E-mail | [email-masked]
Phone Number | (91) 9971841467
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | New Delhi

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Paytm | Junior Manager | 02/04/2021 | 54000
Previous Employer 1 | Easypolicy | Assistant Manager | 10/04/2020 | 54000
Previous Employer 2 | Policybazaar | Senior Team Leader | 19/06/2019 | 48000

If Selected, how much time do you need to join? | Immediate

Please briefly describe your work experience specifically in training?

Communicated with sales team to maintain firm grasp of training requirements.
Alternated training methods to diversify instruction, strengthen learning opportunities and enhance program success.
Reviewed and edited all training materials for accuracy and company policy compliance.
Led daily, weekly and monthly coaching, counseling and feedback sessions.
Communicated all learning and performance objectives, schedules and training assessments to upper management.
Managed all exempt employee coaching, training and performance improvement actions.
Conduct sales and motivational training for sales team.

Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes

Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team.

To stay motivated and motivate the team members who are not performing.
Taking one on one session with each team member and under there issue related to work.
Provide training and refresher for new and tenure members
Ensure everyone overachieve there target and get incentive by the month end
Understand the WILL and SKILL issue for each members and work accordingly

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

A good customer is a regular customer who got what he/she expecting for company services after taking the product.

A great customer feel special when he/she got from company. And he end up giving feedback and reference.

What according to you makes you a good candidate for this position? | I have the desired experience and skill required for this position
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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