Subject: Arabic Language Test - Jalal Aldeen Yousef
From: Jalal Aldeen Yousef <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 21 May 2021 08:27:07 -0400

| | Foreign Language Screening Test

Name | Jalal Aldeen Yousef    /  (302017) 9602189156    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi customer,

Thanks for contact us!
We are sorry for delay your order, please provide us your full address and order number will solve this issue soon as possible.

Again we apologize for any
Inconvenience.

Regards To Babyshop.com,

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear [Abdul],

We are so so sorry to hear that your experience with our company has not met your expectations. Customer satisfaction is our top priority. While we'd love the opportunity to regain your trust, we request you to provide us with the order number to refer it to our team so we can solve the issue, we will contact you to replace the item as soon as possible
Thank you for your cooperation.

Regards Hombox Team,

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