Subject: Trainer Candidate - Sonia .
From: Sonia . <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 21 May 2021 07:46:36 -0400

| | Tech Support Test

Name | Sonia .
E-mail | [email-masked]
Phone Number | (91) 9582062352
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Janakpuri

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Na | Na | Na | Na
Previous Employer 1 | Allsec technologies ltd | Quality anyalist | 3rd jan 2019 | 18000
Previous Employer 2 | Silaris information pvt ltd | Quality anyalist & training | 10th feb 2021 | 20000

If Selected, how much time do you need to join? | Immediately

Please briefly describe your work experience specifically in training?

As a quality anyalist profile-Through call monitoring, a QA analyst will gather information to help improve agent performance.
As a trainer- Improve the speech and diction of the trainees and help them develop a Communication.

Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | In last organization i only have a one problem to managing the team because of lockdown so many agents are not able to continue the job so i am facing the attraction that was a big problem i am facing.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | In good you need to Convinced but in great you just provide a correct information.
What according to you makes you a good candidate for this position? | In particular, my sales skills and managing experience make me an ideal candidate for the position.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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