Subject: Tech Support Candidate - Kamini Kumari
From: Kamini Kumari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 21 May 2021 03:25:31 -0400

| | Tech Support Test

Name | Kamini Kumari
E-mail | [email-masked]
Phone Number | (091) 9315368024
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Khanpur
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Office365

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Na | Na | Na | Na
Previous Employer 1 | Na | Na | Na | Na
Previous Employer 2 | Na | Na | Na | Na

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First I check the website than find error .I will check internet connection if internet is fine than check proxy.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.go to setting
2 bluetooth on
3.pair new connection

What according to you makes you a good candidate for customer service or technical support job?

1. I will understand the problem
2.solution on time
3 behaviour with customer

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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