Subject: Tech Support Candidate - Lalit Gupta
From: Lalit Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 21 May 2021 02:39:59 -0400

| | Tech Support Test

Name | Lalit Gupta
E-mail | [email-masked]
Phone Number | (+91) 8770755869
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Jalgaon
Which best describes your Technical Support capabilities | I don't have experience or skills for Technical Support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Integrated wireless solutions | Integration Engineer | 7 june 2021 | 30000
Previous Employer 1 | Nr switch N Radio service | Field maintenance engineer | 30 june 2020 | 28400
Previous Employer 2 | Aerial telecom | Cluster Lead | 31aug 2019 | 26000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First check your internet connection after that you have to check proxy of website somewhere proxy getted block.
Next step is check The ip connection with proper subnet mask and GW ip.
Also need to chech and fix pop-up window.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First on the bluetooth of both device and then open phone bluetooth menu and search device when your device showing please paired with device after paired your phone connected with speeker.

What according to you makes you a good candidate for customer service or technical support job? | With prepared yourself to face customer problem and after resolutions we will good condidate for technical support position.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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