Subject: Tech Support Candidate - SAMPATH KUMAR ADAPAKA SAMPATH
From: SAMPATH KUMAR ADAPAKA SAMPATH <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 20 May 2021 20:35:20 -0400

| | Tech Support Test

Name | SAMPATH KUMAR ADAPAKA SAMPATH
E-mail | [email-masked]
Phone Number | (91) 6302092214
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Visakhapatnam
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Networking - advance

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Cspgemini | Senior voice processor | 07-05-2021 | 58000
Previous Employer 1 | ADP PVT LTD | SENIOR CUSTOMER SERVICE REPRESENTATIVE | 10-10-3020 | 48000
Previous Employer 2 | TECH MAHINDRA | SENIOR PROCESS ASSOCIATE | 05-09-2019 | 35000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will first check the internet connectivity and if it is fine . I'll try to  open the website on a different browser and  check if I'm able to open the website.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | I'll first turn on the bluetooth speaker and turn on mobile bluetooth and search for the bluetooth speaker and pair up with the speaker.
What according to you makes you a good candidate for customer service or technical support job? | It's all about providing the services to the customer for what he is paying for, active listening is one of the important qualities of a good customer service representative.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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