Subject: Talkdesk Customer Newsletter - May 2021
From: "Kieran King, Chief Customer Officer" <[email-masked]>
To: [email-masked]
Date: Thu, 20 May 2021 12:31:42 -0500 (CDT)

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The story of Talkdesk often resonates with entrepreneurs, leaders, and business owners. Talkdesk started as a Portugese engineer’s dream to forever change customer experience (CX) by putting the customer at the heart of every interaction. That engineer was Talkdesk’s Founder and CEO, Tiago Paiva, who prototyped a cloud-based contact center solution that was easy to deploy, integrate, and operate. Tiago won a hackathon for his idea, received initial funding and has led Talkdesk’s phenomenal growth plan ever since. 

Ten years later, we are moving into our second decade with a 
new bold brand identity <https://go.talkdesk.com/ODQzLURPRS03MTgAAAF9Kc3yU_0_BrnJaCZwVqualXOW1QWMpXV1uLIiRFvPL_amr8PthyZkNbL1gBBF_rCUO5VfrIE=> but the same spirit of customer obsession that is not only about you, our amazing customers, but also about your customers - a customer obsession that is driven by innovation at a global scale. It’s about how a brand can empower human connections, fueled by innovation, and expanded by international presence. Our commitment has always been to be at the forefront of CX innovation, and in this next phase we continue to empower customers to build brand trust and loyalty through customized, personal interactions. We are thrilled to be on this journey and could not be more excited as 
 #WeWearPurple <https://go.talkdesk.com/ODQzLURPRS03MTgAAAF9Kc3yU6UVIAYSILtkZa-Y8MdcORdYrnTuiOmROXaSEeoHBhARRvRItoNPl-XSg4-XIZjaikY=> with you!

Kieran King, Chief Customer Officer
Join us virtually for Opentalk 2021, June 15-16 to see the latest innovations, built with Talkdesk customer input, to continuously improve your customer’s experience. Opentalk offers two days of thought-provoking content and opportunities to discuss solutions to real business problems in order to achieve superior customer experience. At Opentalk this year you’ll have the ability to pick from a variety of innovative sessions and build the agenda that’s right for you. Your customized agenda will leave you inspired, and full of ideas to bring back to your company. 

We hope to see you there!

Talkdesk Digital Showdown: Innovations in CX <https://go.talkdesk.com/ODQzLURPRS03MTgAAAF9Kc3yU_yU5z-wyK8aIlEc9WMnkMm7rXGXCFsRYvAIlR_8OlZMVXxvPxGbE7USDJY5ZgLcLV4=> is back, returning for a live, virtual event taking place on 
May 26, 2021 at 10:00 a.m. PDT • 1:00 p.m. EDT • 6:00 p.m. GMT! Bringing together two core values at Talkdesk – Courageous Innovation and Community Giving – Digital Showdown showcases leading CX solutions from across the Talkdesk Partner Ecosystem. 

With just three minutes on the clock, each of our 6 participating partners will have the opportunity to convince YOU that they deserve to take home the title and $10,000 for their charity! We’re excited to announce that CX leader  Annette Franz <https://go.talkdesk.com/ODQzLURPRS03MTgAAAF9Kc3yUwOQKM-XCOGR6D4qAC0nuJzg-pQkwXu63Q1COjcemZPGJzAFkyRBckA8eQf7BCHA7xk=> will bring her customer-obsessed mindset and CX expertise as our guest host AND more than $20,000 will be donated to a variety of deserving organizations.
25 DAYS TO COMMUNITY!

We’re delighted to announce the Talkdesk Community will be launched to all customers at Opentalk on June 15, 2021! Creating a space for customers, built by customers remains a priority for Talkdesk. And as we prepare to launch, we want to thank the founding members who are currently working with us to continuously refine and improve the site so that all members can:

- Collaborate with peers. 	
- Find insight into the product roadmap and share ideas with Talkdesk. 	
- Celebrate CX innovation.
 
Whether you’re an experienced Talkdesk user or just starting out, the community has something for you. Learn more about the community at https://www.talkdesk.com/customer-community/. <https://go.talkdesk.com/ODQzLURPRS03MTgAAAF9Kc3yU1IewUO_gZe_Iw8o6i53weaPLf0ESlDCmENiSoGNOs_emkWlcwUFUjnb3NgSsDhh260=>

We’re also excited to announce that the community is sponsoring a new award at Opentalk: The CXcellence Award! This award celebrates contact center agents who’ve demonstrated consistent outstanding customer service and have positively impacted their team/organization.

Please, take a moment to recognize the agents in your life who’ve been going above and beyond for your customers and your teams, and nominate them for the CXcellence Award today <https://go.talkdesk.com/ODQzLURPRS03MTgAAAF9Kc3yU8LhfZ_DIDGLTen9fa4ozDf6O0MoL3sijzBChoxGqWwewK-GEXXfFbu3zKnl-YL8K3Q=>. Review the award questions here <https://go.talkdesk.com/ODQzLURPRS03MTgAAAF9Kc3yU5SFCMUoei0oU53zYBMVXmK4cgkU81auXmZtnSM0G_tJ2b0pVWZqFdM_xCEQU8lARTE=>.

Nominations are open until May 24, 2021.

It’s been a very exciting month at Talkdesk. The new brand launch has kept us all very busy - we hope you’re enjoying all of the purple! Below are additional highlights we think you’ll find interesting: 

- Talkdesk Research - Talkdesk released three new industry thought leadership reports on key CX trends and the resulting evolution of contact center needs in healthcare, financial services, and retail:
- The CX Revolution In Financial Services and Insurance <https://go.talkdesk.com/ODQzLURPRS03MTgAAAF9Kc3yU8drKPUIZ2UFQICn1zm1V-UpDPdW4esEjwIN59IFdlXsfq6wGqFLEhM8MAuWTZ5mvEE=>
- The Patient Experience (PX) Revolution in Healthcare <https://go.talkdesk.com/ODQzLURPRS03MTgAAAF9Kc3yU6rGfycNu3lqTrGNANPfOiTOOlrXBS2GuGzfzpzR3KjqB2e3G9n1VaDl9FnGXOL047s=>
- The Customer Experience (CX) Revolution in Retail <https://go.talkdesk.com/ODQzLURPRS03MTgAAAF9Kc3yUxx1KuoNoIUqNcaXpVMsplLmr2o7VGLzHUTo26o1Laa6Wh01mhSw-W5564iVrLUEe5M=>

- 2021 Excellence in Customer Service Award - Talkdesk was named a winner <https://go.talkdesk.com/ODQzLURPRS03MTgAAAF9Kc3yU2r53oHuSppmTlg23K3aMLBRRuvrJMPUv4bVNBNpwdFJeasFdSAUaNiE345PT-XtYVk=> in the 2021 Excellence in Customer Service Award presented by the Business Intelligence Group, earning recognition as an Organization of the Year for our Business Transformation Services.
	- Talkdesk Brand Guidelines - We’re making history with our bold new brand. Curious about the guidelines or what motivated the change? Look no further. <https://go.talkdesk.com/ODQzLURPRS03MTgAAAF9Kc3yU-BEbnXIDQ5sm3qNUWOnp5Wd06m1ThBF89nweXmvtVpAyLk_7XXCaKAE3xAaEBmiRhM=>
	- Deprecation of Talkdesk Live - On June 19, 2021, Talkdesk will be deprecating the Talkdesk Live (legacy) tab, which has been replaced by the new version of Talkdesk Live <https://go.talkdesk.com/ODQzLURPRS03MTgAAAF9Kc3yU7Zsvx0BQxMWm8Zur2OOZPzprmr9z-VLN3F__AIuKZ9saQ5RZuMfKsETaTg88dEcHUM=>. Please refer to the original Product Notice <https://go.talkdesk.com/ODQzLURPRS03MTgAAAF9Kc3yUwzT0jfvuQoAEOC1DT1XA8ipfqAJtEwFzhjZ9W2jUz4xMA4Xg6o7r68JF3MwN0yhkmo=> for more information. Before June 19 you will need to recreate your dashboards in the new version of Talkdesk Live. Learn how to recreate your dashboards by visiting our related Knowledge Base article <https://go.talkdesk.com/ODQzLURPRS03MTgAAAF9Kc3yU2-rDXmAVRe-rGpv3bGGowvqjWCkVITYGbW1KEIrMPZDdBjpvT3T8snTg5LP7m18z6o=>.
	- Share your feedback. Earn $50. Your opinion is important to us. Share your Talkdesk insights by leaving a review on TrustRadius <https://go.talkdesk.com/ODQzLURPRS03MTgAAAF9Kc3yVBiE6884LIM3qsyLF_E8HwcsRBtH1cQ2SoWHz-t7cKgVHPOhj7HCyX7G5tld_EF62_k=>. Once published, you’ll receive a US $50 gift card as a token of our appreciation.

Resource Center  <https://go.talkdesk.com/ODQzLURPRS03MTgAAAF9Kc3yU7sCz1vrRjkiOgSolhk4RLtVGzDxTDyvz3lvwCb-iruKygdPEGpU03ED6-49QP7NeQc=>
Talkdesk Academy  <https://go.talkdesk.com/ODQzLURPRS03MTgAAAF9Kc3yU7CWdq1UwY2t6pmfBFln_TY02ay1pcQgVPbwCmLbPP0rOQ39hFGXu_CQPox7piYleJA=>
Talkdesk AppConnect  <https://go.talkdesk.com/ODQzLURPRS03MTgAAAF9Kc3yVLiCHp7Ec2o-cFqcV62NnAWFyURibR9cQC0dNe71AyyANHGesgFdT1FxLYX0xYkUGS8=>
Talkdesk Knowledge Base  <https://go.talkdesk.com/ODQzLURPRS03MTgAAAF9Kc3yVH_7y2yuOQNmbB5mICqg7yF_nNPxR0sytMcResR33AfoVeC63PEOr8_Y3UboepQg1ZU=>

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