Subject: Trainer Candidate - Shalini Saini
From: Shalini Saini <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 20 May 2021 11:05:19 -0400

| | Tech Support Test

Name | Shalini Saini
E-mail | [email-masked]
Phone Number | (+91) 7503072248
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Nangloi

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Spicejet Pvt Ltd | Subject matter expert | Immediate | 22000/-
Previous Employer 1 | | | |
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | Immediate
Please briefly describe your work experience specifically in training? | I'm working as subject matter expert in spicejet airline from last 6 years and I'm given training to my new team members whenever they have been selected and also as subject matter expert I'm providing session to executive to improve their product knowledge.
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | No
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | As per me there is no difficult situation because I'm so much capable to handle any difficult situation.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service is only provide information as company norms and great customer service is where we help the customer under the company norms and make him/her understand that we are really care about them with our soft skills and do the exception if possible.
What according to you makes you a good candidate for this position? | I'm very much capable as I had the experience that how to handle escalated matter and how to handle trainees and how to provide training to them.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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