Subject: Tech Support Candidate - Shahbaz Shahbaz
From: Shahbaz Shahbaz <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 20 May 2021 09:58:28 -0400

| | Tech Support Test

Name | Shahbaz Shahbaz
E-mail | [email-masked]
Phone Number | (+91) 8804802574
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Patna Bihar
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Concentrix india pvt.ltd | Technical support | Till now working | 18k
Previous Employer 1 | The computer institute | Desktop support | 8 July 2019 | 14k
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First will check the error what is it getting, if it's getting related to internet then we will check internet availability and check internet is working or not in some network due to service provider restriction we can not open all the sites in laptop or desktop. in that situation we need to connect with another internet connection and try to check.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Navigate to bluetooth speaker,and turn on the bluetooth toggle switch,if its not enable
2.select bluetooth to view the option
3.select pair new device then we will get bluetooth device name we have to click on that it will take some time to connect and after that it will connect.

What according to you makes you a good candidate for customer service or technical support job? | Patience,smile,being polite..i consider myself as a professional for customer technical service and what makes me so confident is my passion for providing a great service.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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