Subject: Tech Support Candidate - Pratyush Sharma
From: Pratyush Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 20 May 2021 09:47:16 -0400

| | Tech Support Test

Name | Pratyush Sharma
E-mail | [email-masked]
Phone Number | (+91) 7379224335
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows OS - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Sinew software | Product support analyst | 24-05-21 |
Previous Employer 1 | Diksha technology | Software Engineer | 10-03-2019 |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will try to clear cache data and try again or restart browser.
If the issue persists will check other browser and internet connection.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on bluetooth speaker.
Now open device settings -- bluetooth -- turn on bluetooth and sear for device
Pair the device.

What according to you makes you a good candidate for customer service or technical support job? | I have prior experience in this and I am immediate joiner.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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