Subject: Tech Support Candidate - Ajaj Alam
From: Ajaj Alam <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 20 May 2021 09:27:37 -0400

| | Tech Support Test

Name | Ajaj Alam
E-mail | [email-masked]
Phone Number | (+91) 7676209889
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Bangalore
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Concentrix | Senior technical support engg | Currently workiny | 29000
Previous Employer 1 | Apsis Solutions | Service Engg | Feb 2019 | 18000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First we check internet is accessible Or not, if working then we can check for browser is there any website is opening Or not. If open than check for website setting either it is blocked or not, check for the correct domain name. If internet connection is not there then first connect the internet and check.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Turn on Bluetooth setting in both device.
2. Search the particular Bluetooth device.
3.Tap to pair a new device.
3. Click on the Bluetooth speaker name then pair the device,

What according to you makes you a good candidate for customer service or technical support job? | understandings the customer problem which he going through, give empathy, assurance to the customer. In simple you have to be in customer shoe
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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