Subject: New Reply Received - Regarding Storage space
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Thu, 20 May 2021 06:03:17 +0000

Hi Pritish Nandi,  The customer has responded to the ticket.  Regarding Storage space  Ticket comment <div class="WordSection1">
<div class="MsoNormal">Dear Julie and Support team</div>
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<div class="MsoNormal">I am excited to let you know that we have finally gotten the right Ipad to download all the content.  However we are experiencing below problems and hope you can help:</div>
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<li class="MsoListParagraph" style="mso-list:l0 level1 lfo2">When browsing through the classes with On Demand function, it keeps jumping back to the timetable page- this is very frustrating.<div></div>
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<li class="MsoListParagraph" style="mso-list:l0 level1 lfo2">In the classes menu under the tap “CORE” it shows only BodyPump. (Only when you chose the 45 / 30 min duration then the CX/Core program shows up) Is there any way to customize these taps so it’s better
 presented for our members? This would help a lot in pushing the apps to our member, currently it’s quite confusing.<div></div>
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<div class="MsoNormal">Thank you in advance for your help.</div>
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<div class="MsoNormal">Sincerely<br>
Ron</div>
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<div>From: Les Mills International &lt;[email-masked]&gt;
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<b>Sent:</b> Monday, March 1, 2021 7:10 PM<br>
<b>To:</b> Ron Tsui &lt;[email-masked]&gt;<br>
<b>Cc:</b> Tommy Tung &lt;[email-masked]&gt;; Ivy Tsang &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: Regarding Storage space</div>
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<b><span style='font-size:9.0pt;font-family:"Helvetica",sans-serif;color:white'> Cyber Security Reminder: Please use caution – message originated outside of Mandarin Oriental. Forward suspicious email to:
</span></b><b><span style='font-size:9.0pt;font-family:"Helvetica",sans-serif;color:black'><a href="mailto:[email-masked]" target="_blank" rel="noreferrer"><span style="color:white">[email-masked]</span></a></span></b>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Hi Ron,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Thank you for reaching out to us. </span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Please note that as per our recommendations we ask our clients to use the Apple iPad Pro 12.9 inch or 10.5 inch display with minimum 512GB storage because of the heavier content.
 You can check all the recommended equipment's for Les mills Virtual here:</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'><a href="https://lesmillsvirtualapp.freshdesk.com/en/support/solutions/articles/36000084204-what-are-my-must-have-devices-and-equipment-" rel="noreferrer">https://lesmillsvirtualapp.freshdesk.com/en/support/solutions/articles/36000084204-what-are-my-must-have-devices-and-equipment-</a></span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Now coming back to your questions:</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>1) Unfortunately, an external Hard Drive cannot be used to store the content for Les Mills as all the content is will get downloaded within the app directly and can only be accessed
 via the app. </span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>2) Unfortunately we do not have a feature to remove a single class from the downloads as of now however, this feature will be available in the next update for the Les Mills Virtual
 App.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>You can still manage the storage by restricting some of the programs from getting downloaded. Please check the link below for further information:</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'><a href="https://lesmillsvirtualapp.freshdesk.com/en/support/solutions/articles/36000172640-how-do-i-restrict-the-programmes-that-are-downloaded-on-the-ipad-" rel="noreferrer">https://lesmillsvirtualapp.freshdesk.com/en/support/solutions/articles/36000172640-how-do-i-restrict-the-programmes-that-are-downloaded-on-the-ipad-</a></span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>​I hope this helps. Do let us know if you need assistance with anything else. We will leave this ticket open for another 48 hours. </span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Best Regards,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Pritish</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Customer Services</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Les Mills Virtual App<br>
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Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4334" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4334</a></span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica Neue"'>On Mon, 1 Mar at 9:41 PM
<span class="separator">, Ron Tsui &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Dear Les Mills help
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<div class="MsoNormal" style="margin-bottom:12.0pt"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>We have just signed onto a contract with LM Virtual and started to download content. We soon released that the Ipad had ran out of space after only
 a fraction of the content being downloaded, I have 2 questions:</span></div>
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<li class="MsoListParagraph" style="mso-list:l1 level1 lfo1"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>If we purchase an external storage usb drive would it work to contain more content?
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<li class="MsoListParagraph" style="mso-list:l1 level1 lfo1"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>How can I choose which videos to download and which to not? For example, each release have 60, 45 and 30 mins, and It’s eating up all the
 space, how do I just download the 45 mins for example?<div></div></span></li>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Thank you in advance and looking forward to hearing from you soon.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Sincerely</span></div>
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<span lang="EN-GB" style='font-size:10.0pt;font-family:"Helvetica Neue"'>Ron Tsui
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</span></span></span><a href="https://www.mandarinoriental.com/hong-kong/the-landmark/luxury-hotel/news-events/?kw=oct2020&amp;htl=lmhkg&amp;eng=email&amp;src=display" rel="noreferrer"><span style="mso-bookmark:_Hlk37746384"><span style="mso-bookmark:_Hlk35450845"><span style='font-size:10.0pt;line-height:105%;font-family:"Arial",sans-serif;color:#1F497D;text-decoration:none'><img width="491" height="107" style="width:5.1145in;height:1.1145in" id="_x0000_i1026" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwODY1ODg2MDAsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.Ub5n8BMXaS5ftqxFTwGWXT_fBNPOMBRWzpZcsGYM_zY"></span></span></span><span style="mso-bookmark:_Hlk37746384"><span style="mso-bookmark:_Hlk35450845"></span></span></a><span style="mso-bookmark:_Hlk37746384"><span style="mso-bookmark:_Hlk35450845"><span style='font-size:10.0pt;line-height:105%;font-family:"Helvetica Neue"'></span></span></span>
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<span style="mso-bookmark:_Hlk37746384"><span style="mso-bookmark:_Hlk35450845"><b><span style='font-size:12.0pt;font-family:"Cambria",serif'>Give the gift of Mandarin Oriental.
</span></b></span></span><span style="mso-bookmark:_Hlk37746384"><span style="mso-bookmark:_Hlk35450845"><span style='font-size:12.0pt;font-family:"Cambria",serif'>Delight friends and loved ones with the gift of Mandarin Oriental’s legendary service, Michelin-starred
 cuisine and award-winning spas, all wrapped into one elegant package that never expires.
</span></span></span><span style="mso-bookmark:_Hlk37746384"><span style="mso-bookmark:_Hlk35450845"></span></span><a href="http://www.mandarinoriental.com/giftcard" rel="noreferrer"><span style="mso-bookmark:_Hlk37746384"><span style="mso-bookmark:_Hlk35450845"><span style='font-size:12.0pt;font-family:"Cambria",serif'>Mandarin
 Oriental Gift Cards</span></span></span><span style="mso-bookmark:_Hlk37746384"><span style="mso-bookmark:_Hlk35450845"></span></span></a><span style="mso-bookmark:_Hlk37746384"><span style="mso-bookmark:_Hlk35450845"><span style='font-size:12.0pt;font-family:"Cambria",serif'>
 are available at </span></span></span><span style="mso-bookmark:_Hlk37746384"><span style="mso-bookmark:_Hlk35450845"></span></span><a href="http://www.mandarinoriental.com" rel="noreferrer"><span style="mso-bookmark:_Hlk37746384"><span style="mso-bookmark:_Hlk35450845"><span style='font-size:12.0pt;font-family:"Cambria",serif'>Mandarin
 Oriental hotels</span></span></span><span style="mso-bookmark:_Hlk37746384"><span style="mso-bookmark:_Hlk35450845"></span></span></a><span style="mso-bookmark:_Hlk37746384"><span style="mso-bookmark:_Hlk35450845"><span style='font-size:12.0pt;font-family:"Cambria",serif'>
 or </span></span></span><span style="mso-bookmark:_Hlk37746384"><span style="mso-bookmark:_Hlk35450845"></span></span><a href="http://www.mandarinoriental.com/giftcard" rel="noreferrer"><span style="mso-bookmark:_Hlk37746384"><span style="mso-bookmark:_Hlk35450845"><span style='font-size:12.0pt;font-family:"Cambria",serif'>online</span></span></span><span style="mso-bookmark:_Hlk37746384"><span style="mso-bookmark:_Hlk35450845"></span></span></a><span style="mso-bookmark:_Hlk37746384"><span style="mso-bookmark:_Hlk35450845"><span style='font-size:12.0pt;font-family:"Cambria",serif'>,
 and can be scheduled in advance to arrive at the perfect moment<b>.</b></span></span></span><span style="mso-bookmark:_Hlk37746384"><span style="mso-bookmark:_Hlk35450845"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>
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</blockquote></div>  https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4334