Subject: Trainer Candidate - Abhishek Kumar Dixit
From: Abhishek Kumar Dixit <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 19 May 2021 23:01:33 -0400

| | Tech Support Test

Name | Abhishek Kumar Dixit
E-mail | [email-masked]
Phone Number | (+91) 9599937520
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Mayur Vihar Phase-1

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | TCS | Senior Process Associate | 31 May 2019 |
Previous Employer 2 | HCL | Senior Analyst | January 2017 |

If Selected, how much time do you need to join? | Immediately
Please briefly describe your work experience specifically in training? | I have trained the team on certain skill sets while my tenure in TCS Limited. I have also been training my teammate during my study towards MSc in Management. I have also trained in HCL to the people who were allocated the LOBs of voice processes. My skills are well aligned with the skills of a trainer.
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | There has never been any difficulty while training any person except the time taken for the candidates who do not get trained within the given time timeframe.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Great customer services are customer-centric.
What according to you makes you a good candidate for this position? | My experience and skills are all aligned for this position.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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