Subject: Trainer Candidate - Aaron Peter
From: Aaron Peter <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 19 May 2021 15:15:40 -0400

| | Tech Support Test

Name | Aaron Peter
E-mail | [email-masked]
Phone Number | (91) 8130826888
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | ghaziabad

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Provana | Team Leader | March 2020 | 65000
Previous Employer 1 | US Tech expert | Assistant Manager | Feb' 2018 | 50000
Previous Employer 2 | Wipro | Sr.Executive | July 2016 | 40000

If Selected, how much time do you need to join? | Immediate
Please briefly describe your work experience specifically in training? | Non Tech Training
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | NA

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service is when only assistance given for her/his query/concern.

Great customer service is referred to customer experience/Wow Experience. When we go extra mile and take ownership of the call/case and provide complete assistance with extra productive information.

What according to you makes you a good candidate for this position?

I have 16 years of experience which includes:
People management
Training experience
Client Management
Grievance Handling

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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