Subject: Tech Support Candidate - MARCUS MANEBAYE
From: MARCUS MANEBAYE <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 19 May 2021 09:26:26 -0400

| | Tech Support Test

Name | MARCUS MANEBAYE
E-mail | [email-masked]
Phone Number | (+91) 9667027348
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | ashram hari nagar
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
MacOS
Linux
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | none | none | none | none
Previous Employer 1 | e-cherry commerce services | customer care agent | 21/o1/2020 | 35000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I. Checking the connectivity

- First thing to do is checking to know whether the used electronic device (phone, tablet or computer) is connected to internet. If not, I will plug the connection cable to it in case of a desktop or connect it to the wi-fi in case of laptop, tablet or phone.

II. Updating web browsers

- If the isssue is not with the connectivity of the used device, I will open a new browser and try to access other major popular websites like (facebook, youtube or google). In case those websites are also unresponsive then I will update all the web browsers used because outdated web browsers cause something called scripting errors and these errors cause websites to become unresponsive.

III. checking the anti-virus

- in case other websites are working properly, a thing to do is to check the anti-virus configuration because an anti-virus can sometimes conflict with a
website to the point of considering it harmful to the computer hence blocking it. in this case the thing to do is to set up a specific permission for that website and this should fix the issue.

IV.  Website server down

- In case none of those solution solved the issue, I will research on google to know to if other people are getting the same issue with that website and also try to know what seem to be the problem with that website. Maybe it’s not responding because its server down. And when a website server is down users have nothing else to do other than wait until the issue solved and the website is up and running.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

- go to the mobile phone settings

- and tap the bluetooth icon

- after that  turn on the bluetooth

- and on the speaker, turn on the bluetooth

- A list of all bluetooth devices available will appear on the mobile phone

- And select the speaker, automatically it will connect to the mobile phone

What according to you makes you a good candidate for customer service or technical support job?

I. i am good in computing  because i have an extensive knowledge in:
- computer operating systems
- computer softwares
- web designing
- computer programming languages
- computer hardwares
- computer networking

II. i have an extensive knowledge about customer care
III. i know how to remain calm in stressful situation

IV. i am a performance driven professional

V. i am a hard working individual

Vl. i know how to communicate better with customers and answer their questions

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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