Subject: Tech Support Candidate - Arpit Pandey
From: Arpit Pandey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 19 May 2021 06:55:27 -0400

| | Tech Support Test

Name | Arpit Pandey
E-mail | [email-masked]
Phone Number | (201310) 8800489109
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida sector 76
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Speakers & Audio
VoIP
MS Office

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Ienergizer | Executive advisor | 28 feb 2020 | 28000/
Previous Employer 1 | N/A | | |
Previous Employer 2 | N/A | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Here is a list of general purpose troubleshooting steps that we can take which might help.
Follows as-
1. Refresh the page
2. To make sure cookies are enabled
3. Make sure our web browser is up to date
4. Restart our web browser
5. Clear your cache and cookies
6. Make sure java script is enabled
7. Either try a different browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Followings are the steps to connect a bluetooth speaker to mobile phone are-
1. Go to settings
2. Tap the bluetooth option
3. Turn on bluetooth
4. A list of available device will appear
5. If speaker is not listed press button on your speaker to make it discoverable
6. On mobile select speaker and that is it then your mobile device is connected to bluetooth speaker.

What according to you makes you a good candidate for customer service or technical support job?

I have soft skills like communication, flexibility and patience.Also have basic technical knowledge.
I have a problem solving skills.
Ability to clearly present technical information.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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