Subject: Tech Support Candidate - Pammi Singh
From: Pammi Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 19 May 2021 06:28:41 -0400

| | Tech Support Test

Name | Pammi Singh
E-mail | [email-masked]
Phone Number | (201304) 7904292269
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Worked on mortgage process and ms Excel

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Ionidea enterprise Pvt Ltd Bangalore | Process associate | Nov 19 2020 | 23000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | 1. Restart my device 2. Make sure that internet connection works. 3. Check if the website is down for everybody or just me.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | 1. Swipe down from the top of the screen 2. Touch and hold bluetooth 3. Tap pair new device 4. Tap the name of the bluetooth device you want to pair with your device 5. Follow any on-screen instructions
What according to you makes you a good candidate for customer service or technical support job? | The good candidate prefers to work in a group setting in which they have the opportunity to interact with others, but is able to work alone with limited contact for short periods of the time.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

| |