Subject: Tech Support Candidate - Shivanshu Prajapati
From: Shivanshu Prajapati <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 19 May 2021 06:13:48 -0400

| | Tech Support Test

Name | Shivanshu Prajapati
E-mail | [email-masked]
Phone Number | (226023) 9140025088
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Lucknow
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Hardware - Advanced
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Wipro | Administrator | |
Previous Employer 1 | NTT data | Field tech senior associate | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First I will check if the internet is working or not than I will clean cache or use other browser to access site check site blocker.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Turn on bluetooth on phone and speaker select speaker name displaying on phone screen click on it.
What according to you makes you a good candidate for customer service or technical support job? | I am passionate in resolving technical issues after resolving issues it gives me satisfaction that I was able to help someone and made his life easy
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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