Subject: Tech Support Candidate - Mayank Kumar
From: Mayank Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 19 May 2021 06:02:11 -0400

| | Tech Support Test

Name | Mayank Kumar
E-mail | [email-masked]
Phone Number | (+91) 8168654739
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Asaoti
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Value point | Technical Engineer | NA | 12500
Previous Employer 1 | Aligned Infosystem | Technical Engineer | December 2020 | 16500
Previous Employer 2 | B2X | Field Engineer | November 2019 | 16500

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1- Check the internet Connection
2- Check if the Website is Down for Everybody or Just Me
3-Restart My Device
4- Check Again for surfing

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1- Turn on the BLUETOOTH for both device (Speaker and My Phone
2- Find the speaker name on my phone
3- Pair it
4- Enjoy the stuff I want to play on it

What according to you makes you a good candidate for customer service or technical support job?

Am very quick learner.
You just need to give an example of any work
i will learn it and polish it as fast as i can

Am very clean in my work with very systematic way.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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