Subject: New Reply Received - Problem with updates Club Pellikaan Amersfoort
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Wed, 19 May 2021 08:43:40 +0000

Hi Pritish Nandi,  The customer has responded to the ticket.  Problem with updates Club Pellikaan Amersfoort  Ticket comment <div dir="ltr">Ik ben er achter. Ik moet deze handmatig opnieuwe in het rooster zetten:<div><br></div>
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<img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwOTI4Njc2NTYsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.egS7-YPv0mkt3_WDOh3SBnDuwnBJYnTg3ufaN3Lus3E" alt="image.png" width="562" height="316"><br><div><div dir="ltr" class="gmail_signature"><div dir="ltr"><div><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr">
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<div>Met vriendelijke groet,</div>
<div><br></div>Marcel Karrenbelt<br>Fitness &amp; Groepsles manager<br><div><div>
<div style="color:rgb(34,34,34)"><font color="#000000"><img src="https://docs.google.com/uc?export=download&amp;id=1Q5D7eiTNjPAl9IBdWqU4STvgM7VZHZFZ&amp;revid=0B-3PXz_p01I6aXU3MVVmS045ZnpPUEY3eHNQNm5nWndScjdNPQ" width="200" height="89"></font></div>
<div style="color:rgb(34,34,34)"><font color="#000000"><span style="font-family:arial,helvetica,sans-serif">Club Pellikaan Amersfoort</span><font><br></font></font></div>
<div style="color:rgb(34,34,34)"><span style="font-family:arial,helvetica,sans-serif"><font color="#000000">De Brand 5</font></span></div>
<div style="color:rgb(34,34,34)"><span style="font-family:arial,helvetica,sans-serif"><font color="#000000">3823 LE Amersfoort</font></span></div>
<div style="color:rgb(34,34,34)"><span style="font-family:arial,helvetica,sans-serif"><font color="#000000">033 456 2982</font></span></div>
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<div style="color:rgb(34,34,34)"><font color="#000000"><a href="http://www.clubpellikaan.nl/" style="color:rgb(17,85,204)" target="_blank" rel="noreferrer">www.clubpellikaan.nl</a></font></div>
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<div dir="ltr" class="gmail_attr">Op wo 19 mei 2021 om 10:41 schreef Marcel Karrenbelt &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;:<br>
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<div dir="ltr">Hoi Pierre,<div><br></div>
<div>De beide ipads doen het en de lessen worden zichtbaar op de tv, maar nu hebben we nog steeds niet het probleem van de Core opgelost, deze les wordt niet weergeven in het lesrooster:</div>
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<img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwOTI4Njc2NTUsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.nLdiJxweLMqdbWUo8ru6tAiRRzWTnlW6bKMSKbJhaQQ" alt="image.png" width="562" height="316"><br><div><div dir="ltr"><div dir="ltr"><div><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr">
<div><br></div>
<div>Met vriendelijke groet,</div>
<div><br></div>Marcel Karrenbelt<br>Fitness &amp; Groepsles manager<br><div><div>
<div style="color:rgb(34,34,34)"><font color="#000000"><img src="https://docs.google.com/uc?export=download&amp;id=1Q5D7eiTNjPAl9IBdWqU4STvgM7VZHZFZ&amp;revid=0B-3PXz_p01I6aXU3MVVmS045ZnpPUEY3eHNQNm5nWndScjdNPQ" width="200" height="89"></font></div>
<div style="color:rgb(34,34,34)"><font color="#000000"><span style="font-family:arial,helvetica,sans-serif">Club Pellikaan Amersfoort</span><font><br></font></font></div>
<div style="color:rgb(34,34,34)"><span style="font-family:arial,helvetica,sans-serif"><font color="#000000">De Brand 5</font></span></div>
<div style="color:rgb(34,34,34)"><span style="font-family:arial,helvetica,sans-serif"><font color="#000000">3823 LE Amersfoort</font></span></div>
<div style="color:rgb(34,34,34)"><span style="font-family:arial,helvetica,sans-serif"><font color="#000000">033 456 2982</font></span></div>
<div style="color:rgb(34,34,34)"><font color="#000000"><br></font></div>
<div style="color:rgb(34,34,34)"><font color="#000000"><a href="http://www.clubpellikaan.nl/" style="color:rgb(17,85,204)" target="_blank" rel="noreferrer">www.clubpellikaan.nl</a></font></div>
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<div dir="ltr" class="gmail_attr">Op di 18 mei 2021 om 16:40 schreef Les Mills International &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;:<br>
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<div dir="ltr">Hi Pierre,</div>
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<div dir="ltr">Thank you for your quick response.</div>
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<div dir="ltr">Please ask Club to follow the link below to resolve the issue:</div>
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<div dir="ltr"><a href="https://lesmillsvirtualapp.freshdesk.com/en/support/solutions/articles/36000195633-i-m-experiencing-app-issues-what-are-my-initial-troubleshooting-steps-" rel="noreferrer" target="_blank">https://lesmillsvirtualapp.freshdesk.com/en/support/solutions/articles/36000195633-i-m-experiencing-app-issues-what-are-my-initial-troubleshooting-steps-</a></div>
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<div dir="ltr">Please let us know how it goes.</div>
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<br>Kind regards,<br>Olesia<br>Customer Services<br>Les Mills Virtual App</div>
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<br>Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4565" rel="noreferrer" target="_blank">https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4565</a>
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                            On
                            Wed, 19 May at  2:55 AM
                            <span>,  Pierre Tromp &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;  wrote:
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<div class="MsoNormal"><span lang="EN-US">Hi Olesia,</span></div>
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<div class="MsoNormal"><span lang="EN-US">Thanks for your help.</span></div>
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<div class="MsoNormal"><span lang="EN-US">I forwarded your suggestions to this club.</span></div>
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<div class="MsoNormal"><span lang="EN-US">He immediately tried this and just replied to me that the diagnostics didn’t detect any problem. Still the same issue is not solved. Any other ideas?</span></div>
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<div class="MsoNormal"><span lang="EN-US">You are allowed to contact them directly via
<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a> please CC me.</span></div>
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<span lang="EN-US">Best regards,<br>
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</span><a href="http://www.lesmills.nl/" rel="noreferrer" target="_blank"><span style="text-decoration:none"><img width="200" height="26" style="width: 2.0833in; height: 0.2708in" id="gmail-m_-1192562823227105655gmail-m_-8422118122458012000_x0000_i1036" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwOTI3OTIwMjEsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.HIvZ9jG8-TQwvoAyKdbRNGbFhilyXU9NJE4N85KQu-s"></span></a><span lang="EN-US"><br>
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<b>Pierre Tromp</b><br>
<i>Club Performance Coördinator</i><br>
</span><a href="https://www.facebook.com/LesMillsNetherlandsBelgium" rel="noreferrer" target="_blank"><span style="text-decoration:none"><img width="24" height="24" style="width: 0.25in; height: 0.25in" id="gmail-m_-1192562823227105655gmail-m_-8422118122458012000_x0000_i1035" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwOTI3OTIwMjMsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.HNxuY7mW8I54wGhgfOkX0xc0UIK7aHS3PhGHUlDF3i8"></span></a><span lang="EN-US"> 
</span><a href="https://www.instagram.com/lesmillsnlbe" rel="noreferrer" target="_blank"><span style="text-decoration:none"><img width="24" height="24" style="width: 0.25in; height: 0.25in" id="gmail-m_-1192562823227105655gmail-m_-8422118122458012000_x0000_i1034" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwOTI3OTIwMjQsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.uYqPwTcgCAlli39cdRXXhDYNQuySykoViXerXwmfcOQ"></span></a><span lang="EN-US"> 
</span><a href="https://www.linkedin.com/company/hdd-group-les-mills" rel="noreferrer" target="_blank"><span style="text-decoration:none"><img width="24" height="24" style="width: 0.25in; height: 0.25in" id="gmail-m_-1192562823227105655gmail-m_-8422118122458012000_x0000_i1033" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwOTI3OTIwMjYsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.P40_c1Uw9be6YjwPU4NWF6IxbzkWPRN0ZGAb2qsPCQQ"></span></a><span lang="EN-US"><br>
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Elzenweg 37<br>
5144 MB Waalwijk<br>
The Netherlands<br>
Web: </span><a href="http://www.lesmills.nl" rel="noreferrer" target="_blank"><span lang="EN-US">www.lesmills.nl</span></a><span lang="EN-US"><br>
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</span><img width="227" height="25" style="width: 2.3645in; height: 0.2604in" id="gmail-m_-1192562823227105655gmail-m_-8422118122458012000_x0000_i1032" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwOTI3OTIwMjcsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.XUmObAyfZps53akmI8CKrrNwU1jd6OEWTL6s7uM6uR0"><span lang="EN-US"><br>
</span><a href="https://contact.lesmills.com/why_grit" rel="noreferrer" target="_blank"><span style="text-decoration:none"><img width="650" height="150" style="width: 6.7708in; height: 1.5625in" id="gmail-m_-1192562823227105655gmail-m_-8422118122458012000_x0000_i1031" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwOTI3OTIwMjgsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.X2JAycsbOnahGHB2X8CNHjMls36D2iBY_-M88jxPMJQ"></span></a><span lang="EN-US"></span>
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<div>Van: Les Mills International &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;
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<b>Verzonden:</b> dinsdag 18 mei 2021 15:19<br>
<b>Aan:</b> Pierre Tromp &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Onderwerp:</b> Re: Problem with updates Club Pellikaan Amersfoort
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<div class="MsoNormal"><span lang="EN-US" style='font-size:10pt;font-family:"Helvetica Neue"'>Hi Pierre,</span></div>
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<div class="MsoNormal"><span lang="EN-US" style='font-size:10pt;font-family:"Helvetica Neue"'>​</span></div>
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<div class="MsoNormal"><span lang="EN-US" style='font-size:10pt;font-family:"Helvetica Neue"'>Thank you for contacting us today.</span></div>
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<div class="MsoNormal"><span lang="EN-US" style='font-size:10pt;font-family:"Helvetica Neue"'>​</span></div>
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<div class="MsoNormal"><span lang="EN-US" style='font-size:10pt;font-family:"Helvetica Neue"'>I see that both Studios: Dance1 and Spinning are out of sync for more than 3 months. This is what might be causing this download issue.</span></div>
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<div class="MsoNormal"><span lang="EN-US" style='font-size:10pt;font-family:"Helvetica Neue"'>Please advise the Club to get their iPads online and follow the steps below to re-establish the connection with the Scheduler and detect any problems.</span></div>
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<div class="MsoNormal"><span lang="EN-US" style='font-size:10pt;font-family:"Helvetica Neue"'>Tap the padlock to the top right of the App</span></div>
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<div class="MsoNormal"><span lang="EN-US" style='font-size:10pt;font-family:"Helvetica Neue"'>Enter your admin code</span></div>
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<div class="MsoNormal"><span lang="EN-US" style='font-size:10pt;font-family:"Helvetica Neue"'>Navigate to SETTINGS &gt; Version &gt; Run diagnostics 
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<div class="MsoNormal"><span lang="EN-US" style='font-size:10pt;font-family:"Helvetica Neue"'>Please let us know if the diagnostics test detects any errors and what those errors are.</span></div>
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<span lang="EN-US" style='font-size:10pt;font-family:"Helvetica Neue"'>Kind regards,<br>
Olesia<br>
Customer Services<br>
Les Mills Virtual App<br>
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Ticket: </span><a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4565" rel="noreferrer" target="_blank"><span lang="EN-US" style='font-size:10pt;font-family:"Helvetica Neue"'>https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4565</span></a><span lang="EN-US" style='font-size:10pt;font-family:"Helvetica Neue"'></span>
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<span lang="EN-US" style='font-size:10pt;font-family:"Helvetica Neue"'>On Tue, 18 May at 10:06 PM
<span>, Pierre Tromp &lt;</span></span><a href="mailto:[email-masked]" rel="noreferrer" target="_blank"><span lang="EN-US" style='font-size:10pt;font-family:"Helvetica Neue"'>[email-masked]</span></a><span><span lang="EN-US" style='font-size:10pt;font-family:"Helvetica Neue"'>&gt;
 wrote: </span></span><span><span lang="EN-US"></span></span>
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<span lang="EN-US" style='font-size:10pt;font-family:"Helvetica Neue"'>Hi supportteam,</span><span lang="EN-US"></span>
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<div class="MsoNormal"><span lang="EN-US" style='font-size:10pt;font-family:"Helvetica Neue"'> </span></div>
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<div class="MsoNormal"><span lang="EN-US" style='font-size:10pt;font-family:"Helvetica Neue"'>Clubs are opening tomorrow here and I have another club with problems starting up.</span></div>
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<span lang="EN-US" style='font-size:10pt;font-family:"Helvetica Neue"'>Club Pellikaan Amersfoort with
</span><a href="mailto:[email-masked]" rel="noreferrer" target="_blank"><span lang="EN-US" style='font-size:10pt;font-family:"Helvetica Neue"'>[email-masked]</span></a><span style='font-size:10pt;font-family:"Helvetica Neue"'>
<span lang="EN-US">has 2 studios.</span></span>
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<div class="MsoNormal"><span lang="EN-US" style='font-size:10pt;font-family:"Helvetica Neue"'>In one of them they had to download 127 updates manually.</span></div>
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<div class="MsoNormal"><span lang="EN-US" style='font-size:10pt;font-family:"Helvetica Neue"'>During the process this changed back to the 127 again so there is an error or at least a problem.</span></div>
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<div class="MsoNormal"><span lang="EN-US" style='font-size:10pt;font-family:"Helvetica Neue"'>It is the Ipad in the spinningroom whick gave the problem. Can you have a look and advice what to do please?</span></div>
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<div class="MsoNormal"><span lang="EN-US" style='font-size:10pt;font-family:"Helvetica Neue"'>Thanks again,</span></div>
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<span lang="EN-US" style='font-size:10pt;font-family:"Helvetica Neue"'>Best regards,<br>
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</span><a href="http://www.lesmills.nl/" rel="noreferrer" target="_blank"><span style='font-size:10pt;font-family:"Helvetica Neue";text-decoration:none'><img width="200" height="25" style="width: 2.0833in; height: 0.2604in" id="gmail-m_-1192562823227105655gmail-m_-8422118122458012000Afbeelding_x0020_6" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwOTI3OTIwMjEsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.HIvZ9jG8-TQwvoAyKdbRNGbFhilyXU9NJE4N85KQu-s"></span></a><span lang="EN-US" style='font-size:10pt;font-family:"Helvetica Neue"'><br>
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<b>Pierre Tromp</b><br>
<i>Club Performance Coördinator</i><br>
</span><a href="https://www.facebook.com/LesMillsNetherlandsBelgium" rel="noreferrer" target="_blank"><span style='font-size:10pt;font-family:"Helvetica Neue";text-decoration:none'><img width="24" height="24" style="width: 0.25in; height: 0.25in" id="gmail-m_-1192562823227105655gmail-m_-8422118122458012000Afbeelding_x0020_5" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwOTI3OTIwMjMsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.HNxuY7mW8I54wGhgfOkX0xc0UIK7aHS3PhGHUlDF3i8"></span></a><span lang="EN-US" style='font-size:10pt;font-family:"Helvetica Neue"'> 
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<br>
Elzenweg 37<br>
5144 MB Waalwijk<br>
The Netherlands<br>
Web: </span><a href="http://www.lesmills.nl" rel="noreferrer" target="_blank"><span lang="EN-US" style='font-size:10pt;font-family:"Helvetica Neue"'>www.lesmills.nl</span></a><span lang="EN-US" style='font-size:10pt;font-family:"Helvetica Neue"'><br>
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</span><a href="https://contact.lesmills.com/why_grit" rel="noreferrer" target="_blank"><span style='font-size:10pt;font-family:"Helvetica Neue";text-decoration:none'><img width="650" height="150" style="width: 6.7708in; height: 1.5625in" id="gmail-m_-1192562823227105655gmail-m_-8422118122458012000Afbeelding_x0020_1" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwOTI3OTIwMjgsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.X2JAycsbOnahGHB2X8CNHjMls36D2iBY_-M88jxPMJQ"></span></a><span lang="EN-US" style='font-size:10pt;font-family:"Helvetica Neue"'></span>
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